Aftermarket.com Utilizes Live Chat
I visited a landing page that had a link to “Buy this domain name at Aftermarket.com,” which I clicked to find out more about the domain name and purchase price. The landing page looks pretty clean and it has attributes that are similar in scope to my ideal passive “domain sales platform.”
I had to walk away from my computer for a few moments, and shortly after leaving, I heard what sounded like a doorbell on my computer. when I returned to my computer, I saw a dialogue window had opened, and I was asked if I needed any help with respect to the sale listing.
I’m not sure how long the window was open before the chat screen popped up, but I think that is pretty neat. I don’t know if other companies have implemented something like this either, but I would assume this at least helps qualify buyers. For instance, if a buyer wasn’t too sure about domain name values, they could be offered information in the chat window.
This is a great offering from Aftermarket.com, and I would be interested in knowing how this increases response rate. Other companies provide phone numbers to call with questions, but having a chat window pop open is a great option, especially when there are account representatives available to discuss the domain name in question.
As someone pointed out in the comment section, I wrote about BuyDomains offering a live chat in 2007. The button to chat is in the top corner of the site. I am not sure if there is a popup window that makes a noise or encourages a chat when someone lands on a inquiry page.
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