Go Daddy’s “Review 60″ Policy is Annoying
I bought a domain name (BrandManagement.com) from someone who has it registered at Go Daddy, and when Escrow.com confirmed my wire, he pushed it to my Go Daddy account. I didn’t want to transfer it away from Go Daddy because an ICANN lock would have been added to the name, which is a problem if I decide to transfer it elsewhere.
I emailed my representative at Go Daddy to ask to have the 60 day Go Daddy lock removed and was instructed to send an email to the people in the “Review 60″ department. Andrew Allemann discussed this new review process before. This is what they asked me to provide for them to remove a lock on a domain name my company bought and now owns.
Thank you for your email. To remove the transfer lock on the domain names, you would need to provide us with the following:
1. A completed 60-Day Lock Removal Request Form (attached).
2. Photo identification. Acceptable photo identification is clear, readable, and issued by the government. We must be able to clearly identify the pictured person, name, signature, and expiration date.
3. Government-issued business identification for the current registrant, Top Notch Domains, LLC. The following are considered acceptable business identification (if not based in the United States, please provide a Certified English translation of your country’s equivalent documentation):
Ø A copy of business license
Ø Tax certificate (number alone is not acceptable)
Ø Doing Business As documentation
Ø Fictitious Name documentation
Ø IRS 501(C)3 “Determination Letter” (You may request a copy of this letter by contacting the IRS at 1-800-829-4933)
Ø State issued certificate of tax exemption showing charitable status
You may scan or take a digital photo of the information and email it to email@example.com.
I’m sorry, but this is annoying. First off, I’ve been a customer for nearly ten years without any security issues, so that should count for something. Secondly, the seller also has an executive account at Go Daddy, so they can easily email and/or call him to confirm the sale. Thirdly, they can likely check the IP address from when the seller pushed it to my account to compare to prior account logins (ie if the IP address of the push from the California based seller originated in Iran, it would be a red flag).
Finally, it seems pretty silly for Go Daddy to police transfers like this. If the name was stolen or if the account had been compromised somehow and I still provided the requested information, I would imagine the owner could hold Go Daddy liable for approving the transfer after reviewing all of the information. If it was not the policy to police transfers like this, much like it is not their policy to police trademark domain registrations, they wouldn’t be responsible for fraudulent transfers like they aren’t responsible for clients registering Microsofts.org.
I am a happy Go Daddy client, but this issue is very annoying to me and I am sure it’s annoying to others, too. I can’t think of another registrar that does this, so I would assume it’s a domain retention issue in addition to a security measure, and that makes it even more frustrating.
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