Sedo Reminder Email is a Bit Confusing | DomainInvesting.com
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Sedo Reminder Email is a Bit Confusing

11

About a week ago, I placed a $1,750 bid on a domain name via Sedo, and the owner sent a counter offer. The name had been listed for a BIN price of my offer, and was changed just prior to my bid, so I wasn’t interested in paying more, and I didn’t bother to check the counter offer.

Yesterday, I received an email from Sedo that was confusing to me. The email read:

Dear Elliot Silver,

We write to remind you of the offer of 23000 $US that was recently submitted for domain [redacted].

Please login to your Sedo account to negotiate or complete the sale.
Please don’t delay; offers are only binding for seven days.”

When I first read the email, I thought it was a phishing attempt because it didn’t read very well. I know Sedo is based in Germany, but when targeting the US market, the company should consider having one of its US-based staff pen the email. It might seem silly, but $US is not commonly written, so that also threw me off.

In addition to the grammar issues, the email was a bit confusing to me, possibly because I didn’t know about the $23,000 counter offer. In my opinion, it would have been more clear if the email mentioned it was a counter offer.

My suggestion would be to send this: “We write to remind you of the counter offer of $xx,xxx that was recently submitted for [domain name].”

I appreciate the fact that Sedo has added the amount to the email, but I think the wording needs to be changed.


About The Author: Elliot Silver is an Internet entrepreneur and his company earns revenue from domain names. Elliot is President of Top Notch Domains, LLC, a company that has sold seven figures worth of domain names in the last five years. Elliot is the publisher of DomainInvesting.com. Read this blog's disclaimer for information about the publisher, comment policy, disclosures, and conflicts.

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Comments (11)

    Talk like this

    @Elliot that’s said to hear…
    My deals with Sedo has been fine so, far..
    I think you or Sedo had mistaken with €
    You might have made offer of €1750 instead of $1750 or Sedo thought that you had made offer in € and then they send you price in $$$$$.
    What ever it might be it sounds like lost in translation ;)
    Wish you all the best :)

    November 16th, 2012 at 12:23 pm

      Talk like this

      Sorry I mean to write (said = sad )
      I hate iPhone sometimes :(

      November 16th, 2012 at 12:25 pm

      Elliot Silver

      Nope… was definitely done in USD.

      November 16th, 2012 at 1:23 pm

    Daniel

    Hi Elliot,

    We recently launched this small improvement to our notification emails to domain sellers when they receive an offer or counter-offer on a domain name. These updates mean that sellers see the amount of the offer directly in the email. This was added at the request of many of our sellers, in an effort to make it easier to review and respond to bids.

    We will review the language in these emails to ensure that it is as clear and accurate as possible.

    Thanks for your feedback – it is always appreciated.

    Daniel @ Sedo

    November 16th, 2012 at 1:22 pm

      Acro

      Daniel, I hope that you fix that disaster of a service, SedoMLS, as it applies to GoDaddy/TDNAM. Lowball offers, no communication etc. for 20%? No, thanks.

      November 16th, 2012 at 6:39 pm

    Elliot Silver

    I think it’s great to have the number in the email… a little bit of gramatical change and it will be more helpful.

    November 16th, 2012 at 1:23 pm

    Anthony

    Elliot,

    Let me tell you a story…

    Back before everything was computerized trading floors that had offices in different countries would have to go through any discrepancies in figures between the two locations by hand.

    When there was a difference of opinion on what the final figure should be between two offices, US/Germany UK/Germany Japan/Germany, The Germans were never wrong.

    Germans do not make mistakes. I bet you the click through rate is far higher on the email they are current using than if they switched to ‘the counter offer’ your annoyance notwithstanding.

    November 16th, 2012 at 6:24 pm

      Elliot Silver

      Maybe, but the language could be a bit more clear, in my opinion.

      November 16th, 2012 at 6:26 pm

    heinrich

    “Germans do not make mistakes. I bet you the click through rate is far higher on the email they are current using than if they switched to ‘the counter offer’ your annoyance notwithstanding.”

    Don’t make mistakes ?Ever heard of WWII . . .
    Anyway, Sedo has always had horrible design, horrible email copy. It’s doubtful they’ve tested any of it before roll-out. Look at the home page alone. It’s a case study in bad execution.

    November 16th, 2012 at 6:43 pm

      Anthony

      Heinrich,

      LOL.

      I am guessing you’re English for two reasons:

      1. You brought up the war!

      2. You seem unaware Hitler was Austrian.

      November 17th, 2012 at 12:21 pm

    LA

    Sedo’s ‘offer’ system has always seemed to be designed to prevent the seller identifying the buyer, whilst the buyer of course, knows all about the seller.

    Presumably this is to ensure the seller can’t bypass Sedo’s control.

    However, without any information from Sedo about the bona fides of the ‘buyer’, this crazy setup was/is also a recipe for a UDRP entrapment.

    Previously, you had to agree to negotiate before they would let you see the offer.

    Many times, I just let the unknown ‘offer’ pass rather than being forced into an agreement I was not happy with.

    If the ‘buyer’ was genuine and significant, they would come back another way, sans Sedo.

    Daniel, even with the update(s), your system still needs a total rethink.

    November 17th, 2012 at 4:29 am

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