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Enom Issues Customer Support Apology

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It is not often that a company issues a public apology, but Enom apologized for poor customer service in a tweet yesterday afternoon:




Earlier this year, Tucows acquired Enom from Rightside, and it appears that the company has been making efforts to create a better user experience for Enom customers. In the meantime, the company acknowledged that it has not been able to offer up the customer support that should be expected. From a blog post that was published yesterday on Enom's website:
"Tucows makes it a priority to set the bar for Customer Support in our industry. We hold ourselves to a high standard, and we know that lately, Enom has fallen short of it. We want to acknowledge the frustration this has caused our customers over the last few months. We’ve failed to meet your expectations, and for that, everyone here is deeply regretful. "

In addition to → Read More


Elliot Noss Comments on USV Investment

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PrintIn a blog post written by Union Square Ventures (USV) Managing Partner Brad Burnham on the USV blog, the New York City-based venture capital firm announced that it "made a substantial investment in Tucows." The VC firm did not mention how much it invested in the company, but the amount may eventually be revealed since Tucows is a NASDAQ-listed publicly traded company (TCX). You should have a look at the blog post to see all of the reasons USV made this investment.

I reached out to Tucows President and CEO Elliot Noss to ask for his reaction to seeing the confidence USV has in what his company has achieved and the company's plans going forward. Elliot was kind enough to reply and had this to say:

I have been bugging Brad to join the board for years. Of course I love all of the folks at USV, but this is really about Brad. As they noted, this is not their typical investment (at all). In fact it is the mirror image in many ways. That being said we have lots to learn from each other and we are both excited to start working on → Read More


Rightside Sells Enom to Tucows

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EnomI just received some breaking news from Enom that I want to share with you. According to the email I received, Tucows has acquired Enom from Rightside. Both Tucows (TCX on NASDAQ) and Rightside (NAME on NASDAQ) are publicly traded companies. A press release published by Tucows reports that "Tucows will pay $83.5 million and the transaction is expected to be immediately accretive to earnings." As noted in the press release, this deal will make the combined company the second largest domain registrar in the world behind GoDaddy.

I have not yet had time to think about the implications of this (or rationale for this deal). I am curious about why Rightside decided to sell Enom and what will happen with Rightside's other domain registrar, Name.com, which it acquired in 2013 when Rightside was part of Demand Media. I am curious what will come of the relationship with NameJet, both on the buy and sell side since Tucows has a relationship with GoDaddy on its expiring inventory. I am also curious about how the Enom customer support and → Read More


Bill Sweetman Announces New Consulting Venture, Name Ninja

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Name Ninja logoLast month, Bill Sweetman announced his departure from YummyNames and Tucows, and he informed us that he would be starting a new domain consulting business. At the time of his announcement, Sweetman didn't offer many details about his venture, but in a press release that was distributed to me this morning, we now know it's called Name Ninja, and it has a unique tagline, "lethal domain name consulting."

It appears that Name Ninja's focus will primarily be on gTLD domain names, but the firm will also provide a variety of other domain industry consulting services. “With the massive expansion of the Internet namespace due to the upcoming rollout of hundreds of new generic Top-Level Domains (gTLDs), the global demand for expert domain name advice and strategy is going to explode,” predicted Sweetman.

The company will offer services like domain acquisition, brand protection, domain name sales, and it looks like just about all other services related to domain names. Sweetman's expertise was gained from his experience at Tucows, → Read More


Tucows / YummyNames Auction on NameJet

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Tucows owns a fantastic portfolio of keyword domain names. I've found that when they sell, the company seems to get top dollar for their names. YummyNames is the division of Tucows that manages the sale of the company's premium domain assets.

In February, Tucows / YummyNames ran a private auction on NameJet, and although many of the high value names didn't meet reserve, I believe the auction netted tens of thousands of dollars in sales. Once again, the company is offering a substantial number of keyword domain names for sale on NameJet, some of which I listed below. There are just under 100 domain names in this private auction.

Many of these domain name auctions have undisclosed reserve prices, and NameJet has gotten better about letting people know that the domain names do have reserve prices prior to the auction. Listed below are the names (more…) → Read More


Tucows Wins Lorenzo.com UDRP

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Tucows LogoIn January, I reported that a company called Lorenzo International had filed a UDRP for the domain name, Lorenzo.com. This domain name is owned by Tucows and is a part of the company's NetIdentity suite of first and last name domain names, some of which have been the subject of successfully defended UDRP filings in the past.

According to the discussion in the UDRP decision (not yet available online), the company's usage of Lorenzo.com is legitimate, and the complaint was denied. From the UDRP decision:

"there is no evidence that the Respondent's continuing use of the domain name in the same way in connection with its Personal Names Service is not bona fide. The Respondent states that it was not aware of the Complainant or of its claim to trademark rights until it received the Complaint. The Complainant has therefore demonstrated that prior to any notice to it of the dispute it used the disputed domain name in the bona fide offering of its services."

Based on prior results of similar cases, it's not really surprising to me → Read More


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