When To Use The Phone to Sell a Domain Name | DomainInvesting.com

When To Use The Phone to Sell a Domain Name


I don’t like chit chatting on the phone. That’s especially true for business related conversations. Because of this, I hardly ever use the telephone to contact prospective buyers of my domain names. There is a good time to use the phone though, and I’ll share when I think it’s appropriate.

After sending emails to prospective buyers and you receive a reply from someone who seems interested but isn’t quick to reply or has short replies, you might want to give them a phone call to discuss. A phone call can help move a deal forward in several ways:

  • Establish trust
  • Speed up the pace of negotiations
  • Allow you to get a better read on the buyer
  • Move the negotiation to your schedule
  • Take away some leverage from the buyer

The primary reason I use the phone is to move a conversation along more rapidly and to get a better read on the buyer. Based on the buyer’s needs for the name and/or interest level, I can price it accordingly and also offer better terms.

I can also gauge how familiar the prospect is with domain names and domain acquisitions. If I think the sale process and transfer will likely take more time and effort than usual, I can price the domain name accordingly.

One important thing to keep in mind is that a phone call can also kill a deal. If the buyer asks questions you don’t know the answers to or appear reluctant to answer, he or she might have no interest in doing business with you. In addition, if you struggle with communications (ie you don’t speak the same language as the buyer fluently), it might make things more difficult and might also cause trust issues.

I think using the phone can be an effective negotiation strategy. I would not use it to cold call, and I would use the time to build trust, establish a dialogue, and try to push a deal forward.

About The Author: Elliot Silver is an Internet entrepreneur and his company earns revenue from domain names. Elliot is President of Top Notch Domains, LLC, a company that has sold seven figures worth of domain names in the last five years. Elliot is the publisher of DomainInvesting.com. Read this blog's disclaimer for information about the publisher, comment policy, disclosures, and conflicts.

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Comments (3)

    Jacob Fedosky


    I agree. In my opinion, it’s a great way to close a sale, but it’s a terrible way to establish contact. Most business owners aren’t going to want to hear a “domain pitch” on the phone. Email is on their time – they can read and review when they want.

    December 20th, 2012 at 3:03 pm

    David Gruttadaurio

    I just sold a $2800 domain to someone who retained an attorney for the purchase. First contact by the attorney was a phone message expressing interest on behalf of her client. Everything after that was accomplished by email. I think she was relieved to handle matters this way.

    December 21st, 2012 at 8:32 am

    Nikunj Patel

    I would go for Email communication as my English is not so fluent…

    December 24th, 2012 at 4:38 am

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