Comments on: Where Is Moniker Support? http://www.domaininvesting.com/where-is-moniker-support/ Domain blog featuring domain investing strategy, domain valuation, and domain development commentary from Elliot Silver, founder of Top Notch Domains, LLC. Wed, 23 Apr 2014 11:11:38 +0000 hourly 1 http://wordpress.org/?v=3.7.3 By: rj http://www.domaininvesting.com/where-is-moniker-support/#comment-161821 Tue, 13 Aug 2013 16:12:53 +0000 http://www.domaininvesting.com/?p=13504#comment-161821 THE WORST.

I’d have to look to a third world company to find worse service. Seriously.

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By: Larry Christopher http://www.domaininvesting.com/where-is-moniker-support/#comment-151886 Tue, 25 Jun 2013 16:51:19 +0000 http://www.domaininvesting.com/?p=13504#comment-151886 I am sorry I ever registered domains with this company. I just spend 30 minutes on hold, before they told me “no one is available to take your call.” They appear to have no email support ticket system either. When I click on “submit question” it just takes me to a FAQ area. This is the worst “support” I have experienced with a major company.

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By: Louise http://www.domaininvesting.com/where-is-moniker-support/#comment-133307 Tue, 16 Apr 2013 04:16:51 +0000 http://www.domaininvesting.com/?p=13504#comment-133307 So far, Support has gone above and beyond to compensate for occasional software glitches. Today was the last day a “pending delete” domain would be in my account, but I decided to renew it, but Moniker had a software glitch connecting to Paypal, so one of the top people stayed late on the East Coast to bring accounting a printout of a statement that funded my Moniker account enough to renew the one domain. He personally asked accounting to post the credit today, so I could renew it before it would be deleted tomorrow! And Sean in Customer Service spent 45 minutes on the phone with me prior to that, answering questions and updating my ticket. Nothing but praise!

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By: donna http://www.domaininvesting.com/where-is-moniker-support/#comment-133275 Mon, 15 Apr 2013 20:11:00 +0000 http://www.domaininvesting.com/?p=13504#comment-133275 I didn’t really get an answer, just that some mystery person is using your name to spam me? Does not sound logical for a company that no longer exists.

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By: Stephen Sanders http://www.domaininvesting.com/where-is-moniker-support/#comment-133270 Mon, 15 Apr 2013 19:05:02 +0000 http://www.domaininvesting.com/?p=13504#comment-133270 I appreciate the support issue somehow it is not as simple with them as it could be. From their website page you look at the footer and find contact and there you will see their 800 number.

Once you get them on the phone I find them pretty helpful. Has anyone here noticed these “Scary Insecure Certificate” Red warning screens. I think you get these with any “self-signed” certificate. Yet it is always alarming!

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By: Michele Van Tilborg http://www.domaininvesting.com/where-is-moniker-support/#comment-122152 Mon, 11 Mar 2013 14:08:26 +0000 http://www.domaininvesting.com/?p=13504#comment-122152 Good morning Donna,

Can you please contact me directly so that we can get the details.

Thanks!
Michele Van Tilborg
Moniker & SnapNames
michelev@snapnames
954-861-3534(o)
310-467-2549(m)

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By: donna http://www.domaininvesting.com/where-is-moniker-support/#comment-120227 Mon, 04 Mar 2013 06:49:04 +0000 http://www.domaininvesting.com/?p=13504#comment-120227 Hi, Michele — I’m not a client but having trouble with one. I was told by Moniker FB page to write abuse@ and legal@moniker. I’ve done this at least twice to both and have heard nothing. Who could I write if I don’t have a site with you? I’ve been trying to settle this for 8 months. Should be a very simple fix. Thank you.

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By: Johana http://www.domaininvesting.com/where-is-moniker-support/#comment-102845 Mon, 31 Dec 2012 02:35:29 +0000 http://www.domaininvesting.com/?p=13504#comment-102845 Does anyone found a way to contact Moniker’s support?
If you send them an email you get an automatic response requiring a ticket from your account support panel, and if you do that you just get an error from the form and the ticket isn’t created, it’s impossible!

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By: Nix http://www.domaininvesting.com/where-is-moniker-support/#comment-100866 Fri, 21 Dec 2012 19:27:31 +0000 http://www.domaininvesting.com/?p=13504#comment-100866 There support is not really that responsive lately. Been with them for years but maybe it it time to move forward. What registrar can you recommend?

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By: Hrvoje http://www.domaininvesting.com/where-is-moniker-support/#comment-90709 Fri, 09 Nov 2012 21:46:15 +0000 http://www.domaininvesting.com/?p=13504#comment-90709 Stupid support still not working :(

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By: Gauher http://www.domaininvesting.com/where-is-moniker-support/#comment-66575 Sun, 25 Mar 2012 11:00:54 +0000 http://www.domaininvesting.com/?p=13504#comment-66575 I’ve used the Godaddy VIP service and it was great HOWEVER, I’ve had to ccenal it as it was detrimental to my sales due to the fact that they were not available during nights and weekends.I’ve had two instances where I almost lost the sale and one where the delay allowed the buyer a cooling off period and a reduction in the sale price. This was all in the first week I started using it! Impulse buys require fast responses. International sales could be in the middle of the night.One time the system had an error and locked up the Transfer Release not just for me but for others as well and this was near the end of the day. I was told by my rep that the one guy they had who was the only one that can get into the system and manually unlock it had went home for the day. It took two days to fix that. True VIP service is 24/7/365. Returned verification calls guaranteed within at least 15 minutes with an immediate transfer release.I would go back to it if they would implement improvements.Right now I secure the names with constant password changes and changing the whois info to lock the names down for 60 days at a time to disallow transfers out of godaddy

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By: Braden Pollock http://www.domaininvesting.com/where-is-moniker-support/#comment-66490 Fri, 23 Mar 2012 17:42:47 +0000 http://www.domaininvesting.com/?p=13504#comment-66490 Today was my first experience with Moniker customer service WITHOUT Bari.

Wow!

I had a simple question so I just called the toll free #. Forget the fact that the rep didn’t know who I was, he didn’t know what Domainfest was, when it happened nor that Moniker hosted a live auction there. I asked him if he worked for a call center or for Moniker directly. He said he worked for Moniker but gave me attitude and told me that if I wasn’t happy with his service, I could submit a ticket online. I asked if he was new to Moniker because he should know what Domainfest is. He didn’t answer. After about 25 mins of him putting me on hold and me repeating all my information 3 times, I was finally was transferred to Howard who answered my question in 30 seconds.
Not a fun experience.

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By: Cyntia King http://www.domaininvesting.com/where-is-moniker-support/#comment-65969 Thu, 15 Mar 2012 22:21:57 +0000 http://www.domaininvesting.com/?p=13504#comment-65969 Interesting.
I’ve never had a problem getting a quick response from Moniker. Of course I’m not surprised that there may be few bumps as they transition to KeyDrive. I, also, will miss Don – he managed to be professional while always being personable.

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By: jp http://www.domaininvesting.com/where-is-moniker-support/#comment-65621 Sat, 10 Mar 2012 08:37:11 +0000 http://www.domaininvesting.com/?p=13504#comment-65621 Where is Moniker Support? Excellent question. I manage about 12 domains for my father, a lawyer, in my Moniker account. He bought a premium domain and moved his site from his old domain to his new premium domain. I setup URL Forwarding and Email forwarding via Moniker for my Dad’s new domain. Should have been simple.

Unfortunately the E-Mail forwarding didn’t work out. Emails to the old domain are bouncing. Everything is setup correctly. Dad is losing business in a big way.

I put in a VIP support ticket to moniker because apparently I have this option. It tells me that although the offices are closed after hours and weekends people are still dealing with these support tickets.

I submitted the ticket on Thursday evening. Nothing happened, nobody called, nobody emailed, not even an auto response. It’s Friday night now, and they are closed for the weekend and poor dad has no email, which is really pissing him off.

The support ticket was titled in all caps “Urgent Issue”.

Nobody cared.

Moniker will not be a top 10 registrar for much longer if this keeps up. ALL their clients are domainers (for the most part). Losing 1 customer is like losing 1,000 domains, at least.

I understand they are re-organizing and getting their act together, but give me a break, that should be THEIR PROBLEM not our problem. It should be hectic in their office, not ours while they are trying to figure it out. For the customer it should be like any other day.

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By: Mr Dots http://www.domaininvesting.com/where-is-moniker-support/#comment-65231 Fri, 02 Mar 2012 19:29:30 +0000 http://www.domaininvesting.com/?p=13504#comment-65231 Dang… some more bad luck/misfortune today at Oversee/Moniker/SnapNames/DomainSponsor….. as for the multiple websites today….they’ve been down, not resolving, spotty (on & off) and/or preventing login…. caused me from being able to put a few backorders in at Snap before daily deadline time… Bummer

Perhaps due to the associated synching & revamping with KeyDrive’s systems & platform ???

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By: bduck http://www.domaininvesting.com/where-is-moniker-support/#comment-65176 Thu, 01 Mar 2012 17:24:48 +0000 http://www.domaininvesting.com/?p=13504#comment-65176 @Stephen Douglas

There are trade-offs with every registrar.I agree about the 60 day lock being a pain, but I’ve never had any trouble getting a buyer to open a free Godaddy account for me to push a domain into. Also, their premium domain listings are by far my most successful venue for promoting domains with the only exception being direct marketing. Yeah I know, you have to wait for a check and pay Godaddy a 30% commission, but waiting for a check is better than having an unsold domain sitting in my portfolio.

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By: bduck http://www.domaininvesting.com/where-is-moniker-support/#comment-65174 Thu, 01 Mar 2012 17:16:24 +0000 http://www.domaininvesting.com/?p=13504#comment-65174 I’ve never understood the appeal of Moniker. In exchange for spending more on your domain than you would at Godaddy, you get a very clunky/confusing interface, and email only “support”. Then, when you need help with something, you send an email, wait 24hrs and get a response that suggests your email was quickly scanned and misunderstood so that you have to start the whole frustrating process over again. You’d think that with all the money they generate through Snapnames that they could afford to run their company like it was more than just a mom and pop basement operation. For starters, how about getting a phone?

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By: Stephen Douglas http://www.domaininvesting.com/where-is-moniker-support/#comment-65173 Thu, 01 Mar 2012 17:06:56 +0000 http://www.domaininvesting.com/?p=13504#comment-65173 Okay, so Godaddy is the registrar of choice with all these noobs, eh? Let’s make so much money on tricking people to accidentally click the 100+ upsell checkboxes so they can afford to “be the best in customer service”.

Why don’t you Godaddy lovers make a small change on your domains when you get an offer from a buyer? Like, “oops, my registration info has an old phone number”. Go ahead, update your phone number, then try to sell your domain to the new buyer.

Better hope that “new buyer” has a GoDaddy acct, because if they don’t, you just put a 60 (as in “SIXTY”) day lock on your domain being transferred away from GoDaddy.

Which means, your buyer will have to create a GoDaddy account to get the domain. Talk about tricks, whizbangs, slight of hand, sexual titillation, huge upsell promotions during domain registrations, and that spells out: GO DADDY

Try Fabulous.com if you want good prices and customer service.

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By: Ben http://www.domaininvesting.com/where-is-moniker-support/#comment-65171 Thu, 01 Mar 2012 16:56:15 +0000 http://www.domaininvesting.com/?p=13504#comment-65171 “I think Godaddy’s executive customer support is the best in the biz.”

Yes, I agree with that.

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By: jayjay http://www.domaininvesting.com/where-is-moniker-support/#comment-65169 Thu, 01 Mar 2012 16:44:07 +0000 http://www.domaininvesting.com/?p=13504#comment-65169 I’ve had a similar issue regarding their premium spring auction submission. Carla used to be my acct rep there, but since the sale I think it’s now a separate entity to either Snapnames and Moniker.

I’m calling then directly on the Gphone app in Gmail (free calls to Canada and USA yay!)

I’ll see if this can get my query/submission resolved.

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