Introduces Live Chat |
Neustar Domain Names Introduces Live Chat


In an effort to connect with users around the world, recently introduced a live chat feature on their website. While searching for a domain name, a small pop-up appeared, asking me to chat with a representative.

At almost any time of the day, click the “Chat Now” button, enter your name, and begin chatting with a According to the representative I chatted with, the service is available long hours to accommodate the growing worldwide need for domain names. has been making headway in countries such as China, and this could be a good way to communicate (language issues aside, of course).

Based on my two short conversations, I would suggest a couple of things to enhance the service:

– Ask for the customer’s email address while logging in to chat to make a follow-up conversation easier (and to resume a conversation if it is dropped)
– Follow-up each chat with an email from the representative thanking the customer for chatting and offering domain names that might be of interest.
– If there is a wait, let the customer know how long the wait will be.

About The Author: Elliot Silver is an Internet entrepreneur and publisher of Elliot is also the founder and President of Top Notch Domains, LLC, a company that has sold seven figures worth of domain names in the last five years. Please read the Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest.

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Comments (1)

    vivek joshi


    I have purchassed 2 domains from godaddy, I want to sell it off what is the process,the commision and mode of payment.Please advise

    July 23rd, 2015 at 12:07 am

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