Example of Why I Appreciate GoDaddy | DomainInvesting.com
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Example of Why I Appreciate GoDaddy

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Yesterday morning, I received an automated email to inform me that the WordPress version that I use on DomainInvesting.com was automatically updated. A short time later, I noticed a major technical error on my website, and I snarkily tweeted to GoDaddy about the situation, as this website is hosted there:

When I noticed the error, I immediately emailed my account executive Deron Ruse with information about the error and a screenshot. He couldn’t immediately reproduce the error, which told us that it was only happening to logged in users (me) and visitors couldn’t see the error. We exchanged a couple of emails, and we quickly figured out that it was related to the automatic update.

Deron and his team spent the next hour or so troubleshooting the error, and they were able to relate it to a plugin that was incompatible with the newest version of WordPress. They deactivated the non-essential plugin after further testing, and DomainInvesting.com was running once again. My developer was able to fix the plugin in the afternoon, so all is well.

I later learned that WordPress issued a “critical security release” and urged all WordPress users to update their websites immediately. Although it was a bit of an inconvenience to have the website updated automatically without warning, there’s a good chance I would have forgotten about updating the website and the outcome could have been worse.

I appreciate the fact that I can reach out to Deron and his team about various issues with my blog and that the issues will be investigated quickly. I owe it to my advertisers to ensure that my blog is up and running without interruption. I appreciate that GoDaddy is able to help me on issues that may go beyond hosting.


About The Author: Elliot Silver is an Internet entrepreneur and publisher of DomainInvesting.com. Elliot is also the founder and President of Top Notch Domains, LLC, a company that has sold seven figures worth of domain names in the last five years. Please read the DomainInvesting.com Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest.


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Comments (13)

    Tom Drever

    It’s not a GoDaddy issue. WordPress does auto updates of minor releases automatically, as a service to you. They also roll out releases for security issues to protect you and your users.

    April 22nd, 2015 at 12:09 pm

      Elliot Silver

      Only my wordpress websites hosted by Go Daddy were automatically updated. My others were not updated automatically.

      April 22nd, 2015 at 12:12 pm

      Jackie

      My domains hosted by HostGator are also auto-updated.

      In reply to Elliot Silver | April 23rd, 2015 at 2:08 pm

    Acro

    Be careful when using plugins that aren’t dependable in general, some might also expose your web site to vulnerabilities. In this case WordPress released an update to patch insecure code, some of which was inherited to plugins.

    April 22nd, 2015 at 12:46 pm

    JZ

    godaddy can be great if you have a dedicated rep.

    April 22nd, 2015 at 12:51 pm

    Eric Borgos

    The reason I host my WordPress sites with Godaddy managed WordPress hosting is that they automatically do WordPress updates, and take care of other security issues.

    April 22nd, 2015 at 1:18 pm

    Scott Green

    Hi Elliot. I am glad that you are still eligible to have your own account manager at GD. If you ever decide that you want to try another solution provider for domain reg and hosting, please let me know. I continue to carry on the same tradition with my current company, identical to the division I created at GD that they call Premier Services (Executive Accounts)

    April 22nd, 2015 at 2:01 pm

      Robert Smith

      Scott – what is the name of the company you work with now? Would like to connect with you. Thanks. Robert

      In reply to Scott Green | April 22nd, 2015 at 3:01 pm

      Scott Green

      Hi Robert,

      My company is ecommerce llc. We own HostExcellence.com, IXwebhosting.com and cloudbyix.com

      I was with GoDaddy for 6 years and created the premier services department. I used to manage Elliot Silver’s account, along with some major players in the domain investor vertical. I strive to go way above and beyond for my clients and I do so with vigor.

      Feel free to contact me at your convenience. 614-534-1886

      In reply to Robert Smith | April 22nd, 2015 at 4:18 pm

      Scott Green

      We are just getting ready to launch our “at cost domain registrations and transfers” along with our bulk management tool. Now that I don’t have to worry about my non-compete with GoDaddy, I can communicate with my former book of clients and work with everyone that wants the highest level of service and best pricing.

      It will be good to bring account management for accounts of all sizes back to the way we used to do it.

      In reply to Robert Smith | April 22nd, 2015 at 5:36 pm

    Jair Macedo

    Hi Elliot,

    The wordpress allows you to disable automatic updating.
    If you want, ask your developer.

    April 23rd, 2015 at 11:56 am

    patricia

    I am glad for You Elliott to learn you are happy with Godaddy, it must be because you have a dedicated person taking care of your business but there are SO many people not happy at all with Godaddy that I am not sure your article is that useful for them….

    You should check messages all over the Net from unhappy customers running away from this company….

    April 23rd, 2015 at 8:28 pm

    Scott Green

    I figured I would come back and mention that we have officially launched our at cost domain registrations and transfers. Everyone moving or buying 50 or more domains gets a free unlimited hosting plan and whois privacy is nearly free as well.

    In addition to that, you will get an assigned account manager to look out for your best interests.

    July 1st, 2015 at 10:57 am

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