Go Daddy CEO Blake Irving Using Twitter to Win Back Business

Go Daddy CEO Blake Irving Using Twitter to Win Back Business

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Go Daddy CEO Blake Irving has taken to Twitter this evening to respond to various tweets about the company and recent changes in its advertising focus and acquisitions. Irving is using his personal Twitter account to reach out to people who posted comments in the wake of Go Daddy’s acquisition of hosting company, Media Temple.

It doesn’t appear that some of the tweets were initially made to elicit a reply from Go Daddy, but Irving is promoting the positive strides he sees the company making. In my opinion, it is rare that the CEO of such a large company is personally responding to complaints and negative feedback in such a public manner. I can’t recall seeing something similar in this business, but perhaps someone can enlighten me.

There seems to have been quite a bit of acrimony since news of the MT acquisition was announced. From what I’ve been reading on Twitter and elsewhere, some people have accounts with Media Temple specifically in order to avoid working with Go Daddy for various reasons.

Irving has encouraged people to DM him for more information about the changes.

 

 

 


About The Author: Elliot Silver is an Internet entrepreneur and publisher of DomainInvesting.com. Elliot is also the founder and President of Top Notch Domains, LLC, a company that has sold seven figures worth of domain names in the last five years. Please read the DomainInvesting.com Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest.


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Comments (9)

    owen frager

    I doubt he’s tweeting himself- usually ceos have “personal brand builders” who do social media for them. But the best line was “With a new mission and leadership, we’re really a new co.” Maybe that’s why they dropped the dotCOM from their name.

    October 16th, 2013 at 10:42 pm

      Elliot Silver

      My bet is that it’s him.

      Not difficult to tweet, and it would be risky to hire someone to tweet as the CEO when one wrong reply to someone can make him look very bad, and even worse if it was found out that it wasn’t him.

      October 16th, 2013 at 10:44 pm

    Frank Michlick

    I’ve also seen Go Daddy in general appearing more in my social media stream – for example on Facebook, trying to tag on to last night’s new episode of the Canadian Dragon’s Den.

    Basically the post was saying that entrepreneurs cannot afford to enter the Dragon’s Den without having a website.

    October 17th, 2013 at 5:53 am

    Josh

    Maybe stop lying to people saying the registry charges $80 to redeem domains, when in fact, this price is set by Godaddy and is pure profit:

    http://support.godaddy.com/groups/go-daddy-customers/forum/topic/redemption-fee/?pc_split_value=3

    October 17th, 2013 at 12:46 pm

      Elliot Silver

      Where on the Godaddy site does it say that? If they do say it and it’s not true, you should send him a message on Twitter to ask.

      In reply to Josh | October 17th, 2013 at 12:47 pm

      Frank Michlick (DomainCocoon)

      The registry (for COM/NET) charges $40 and requires a cumbersome process where a form has to be filled manually (this is not available via EPP, the API that is usually used by registrars) with a number of historical data (including whois information) of the domain.

      Some registrars charge even over $200 for this, as with domains registrars set their own pricing and must publish it on their website.

      In reply to Josh | October 17th, 2013 at 2:11 pm

      Josh

      The link at the bottom of my post shows the Godaddy message board. I’m also putting it at the bottom of this post. Hopefully the link is displaying:

      http://support.godaddy.com/groups/go-daddy-customers/forum/topic/redemption-fee/?pc_split_value=3

      In reply to Elliot Silver | October 17th, 2013 at 4:06 pm

      Josh

      Correct, they are allowed to charge whatever they want. But Goddaddy says, “we are required to pay this fee to them to acquire the domain name back for you”, that is simply false. :)

      In reply to Frank Michlick (DomainCocoon) | October 17th, 2013 at 4:10 pm

    excitemental

    Its good to see GoDaddy interacting and trying to retain their customers. Good work.

    October 18th, 2013 at 6:12 am

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