How Do You Reply to Foreign Language Inquiries?

Replying to Foreign Language Domain Inquiries

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This morning, I discovered that DomainNameSales.com has a translation tool, allowing users to translate domain name inquiries that aren’t in English. Although I have received inquiries via email that were in foreign languages (to me), this was the first inquiry I received like this via DNS landing page.

The inquiry I received was from someone in China, and the translated message was “how much?” It was nice to be able to see what the prospective buyer said to me, but having a discussion with the prospect will likely be an issue for me, as I do not speak Chinese. I suppose I could use another translation tool to compose a reply, but I don’t have much faith in the accuracy of translation tools.

Given the fact that the domain name in this negotiation is an English word, I replied in English to let the prospect know he will need to make an offer in order to advance our discussion. Hopefully he will be able to translate my response and submit an offer for the domain name.

One suggestion I have for DNS and DNS-listed domain brokers is to list the foreign languages spoken by their domain brokers. If this prospect does not respond to me, it would be good to know I can hand off this lead to someone who is fluent in Chinese.

I could always reach out to a couple of friends who are Chinese and ask them to intervene on my behalf, but I would rather be able to hand off a lead like this to an experienced domain broker to try and close this deal.

When you receive an offer or an inquiry for a domain name this is in a foreign language, how do you respond?


About The Author: Elliot Silver is an Internet entrepreneur and publisher of DomainInvesting.com. Elliot is also the founder and President of Top Notch Domains, LLC, a company that has sold seven figures worth of domain names in the last five years. Please read the DomainInvesting.com Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest.


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Comments (12)

    Jeffrey Gabriel

    Hi Elliot,

    Thank you for mentioning this feature. Great article as usual.

    We try to streamline the process for our clients. When reassigning a lead to DomainNameSales Brokerage there is a comment box.

    In that box you can write please assign to Broker who speaks Mandarin, German, Taiwanese, Spanish etc. We will do so internally.

    Thank you again.

    September 24th, 2014 at 10:59 am

    Andrew

    Jeff, so I can set all inquiries to come to me but I have the option to send them to a DNS broker once I review them?

    September 24th, 2014 at 12:54 pm

      Elliot Silver

      That’s how I have it set up.

      I review all inquiries, and depending on a few factors, I either manage the leads myself or send them to a broker.

      In reply to Andrew | September 24th, 2014 at 12:56 pm

      Jeffrey M. Gabriel

      Andrew,

      Yes you are correct. You can email me @ Jeff@DomainNameSales.com, and I can make sure that is setup for you or you can call me:

      1-800-818-1828 x6261

      Jeffrey Gabriel

      In reply to Andrew | September 24th, 2014 at 12:57 pm

    John

    Google Translate

    September 24th, 2014 at 2:28 pm

      Elliot Silver

      Do you trust Google Translate enough to close a 6 figure transaction without having anything “lost in translation?” I don’t!

      In reply to John | September 24th, 2014 at 2:30 pm

      David Gruttadaurio

      Same with me. I get some Chinese emails regarding domains from people searching the whois lookup contact info. I copy and paste their message into Google translate and get their message… http://www.translate.google.com

      In reply to John | September 24th, 2014 at 2:38 pm

      Elliot Silver

      Translating what they say is the easy part.

      Figuring out how to correctly reply is what I find challenging.

      In reply to David Gruttadaurio | September 24th, 2014 at 2:39 pm

      John

      Don’t You Worry
      The U.S. Dollar is Universal
      Just quote the number

      In reply to Elliot Silver | September 24th, 2014 at 2:41 pm

      Elliot Silver

      I hadn’t set a price for the domain name, and I requested an offer.

      In reply to John | September 24th, 2014 at 2:43 pm

    Kassey

    Having a Chinese friend is still the best way to go, because there are all these subtle differences in languages. Sometimes a phone call in Chinese can speed up things.

    September 24th, 2014 at 5:58 pm

    Lda

    Re. Chinese “How much’/’I want to buy’ type queries.

    I get up to 10 per week for certain groups of Dot-Coms and have done so for at least a year.

    Before you rush to answer, look at the domain they are writing from.

    They are rarely more than a month old since registration, sometimes just a few days old, and all are mass mailings, not just for your ‘special’ domain.

    They seem to pick up a reg.-fee drop, use it for a while, then move on to another mail-out domain.

    Seems like they expect to get their domain shut down for spam.

    Often I get up to 4 or 5 identical worded/misworded solicitations in a batch, for different domains.

    I invariably don’t bother to reply. There’s some scam going on, but I don’t have time to work out what it is.

    Chinese Pot of Gold ? I don’t think so.

    September 24th, 2014 at 11:10 pm

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